Read carefully before placing any order
This page (together with the documents referred to on it) sets out the terms and conditions on which we supply the product(s) listed on our website. Please read these terms and conditions carefully before ordering any product(s). By ordering any product(s), you agree to be bound by these terms and conditions.
Placement and processing of orders
If you wish to buy product(s) through this site then you should follow the procedure specified in this site.
After placing an order, and once payment has been authorised, you will receive a sales confirmation via email acknowledging that your order has been received by Refri-Tech Ltd.
Acceptance of your order will be made which confirms that the product(s) you have ordered are available for delivery.
The contract between you and Refri-Tech Ltd will only be formed when a sale confirmation is sent to you and payment has been received.
Refri-Tech Ltd will confirm that your chosen product will be delivered on certain date and request that this is acceptable.
Refri-Tech Ltd will deliver all purchased goods within a window of 7 days. Refri-Tech Ltd will contact all customers immediately after a sale has been made to confirm the delivery details. goods are sold ex Refri-Tech Ltd. Therefore, the delivery task is considered fulfilled when the courier receives the goods. Goods always travel at Customer’s risk and danger, even when transport has been prepaid. Purchased items are delivered by a courier chosen by the Customer. The delivery deadline shown on the order is approximate and does not imply a commitment by Refri-Tech Ltd. Any delay in the delivery of items does not entitle the Customer to cancel the order or compensation for penalty or damages. Upon goods delivery by the courier, the Customer must check that the number of packages is the same as the one shown in the shipping documents and that the package is unaltered and has not been damaged. Any damage to packages and/or goods or missing packages must be communicated immediately in written format by the Customer on the delivery document of the courier and reported to Refri-Tech Ltd within seven days from delivery. If the Customer fails to do so, Refri-Tech Ltd will not be liable for transport damage. Refri-Tech Ltd is liable for theft and transport damage only when the forwarder is chosen byRefri-Tech Ltd and until his assignment has been terminated. In case of theft or loss, Refri-Tech Ltd pledges to send back the goods to the Customer in their entire value, jointly with the courier’s statement.
next day delivery cut off time. you'll need to place your order before 02:00pm (Monday-Friday) in order to receive it the next day. Orders placed after 02:00pm will be despatched on the next working day.
15% Discount when you open a account
Accounts has to spend at least £100.00 per month
customers who don't spend that amount will get their accounts blocked.
This site is only intended for use by, and orders will only be accepted from, residents of the United Kingdom of Great Britain and Northern Ireland. We cannot commit that product(s) supplied are suitable for use in any other regions.
30-day money-back guarantee
Most items are covered by a 30-day money-back guarantee. The Refri-Tech Ltd returns policy states that products are to be returned to Refri-Tech Ltd unused, in their original undamaged packaging, in a saleable condition and with a receipt or proof of purchase to receive a refund. If you do not have your original receipt, but have some other proof of purchase, items may be exchanged or refunded with gift cards or vouchers.
The information below is valid for purchases made through any RefriTech® sales channel (Amazon, Ebay, RefriTech website. physical store or any other).
RefriTech Ltd acts exclusively as wholesaler of material produced by third parties. Therefore is does not take any responsibility for possible defects.
For any warranty requirement, the customer must contact the manufacturer directly to verify that the manufacturer covers the product under warranty. The customer can use the invoice provided by RefriTech Ltd and the product serial number to prove that the product is genuine.
Refri-Tech Ltd is not liable for the characteristics and technical data found in its catalogues and price lists nor is it responsible for possible changes made by individual manufacturers. Refri-Tech Ltd allows no civil liability for damage caused to third parties, that might have been caused by negligence, carelessness or incompetence in the installation phase of the material.
Liability exclusion for force majeure: RefriTech Ltd does not accept liability for poor service caused by force majeure such as accidents, fires, strikes and/or lockouts, earthquakes, floods or similar events that totally or partially hinder the fulfilment of the agreement within the established timing. RefriTech Ltd will not be responsible towards any party for damage, loss and costs met because of the failed fulfilment of the agreement due to the above causes, since the Customer is entitled to the refund of the amount paid.
If you wish to cancel your order, this must be done 30 days after the date of your purchase. any return request made after that date will not be accepted. Any returns will be liable for a collection charge. (return postage will be paid by the buyer)
You will be informed as soon as possible if for any reason product(s) ordered by you are not available for supply. Where you have already paid for the product(s), you will then be issued with a full refund or an alternative product.
Industrial property rights
information, logos, graphical elements, sounds, images, trademarks (registered and unregistered) and any intellectual work, distinctive sign or name, written text and, more generally, any other intangible goods protected by laws and international conventions concerning intellectual and industrial property featured on Refri-Tech Ltd website are Refri-Tech Ltd property or conceded to it for use by third party owners. However, neither access to the website or sale agreements grant the Customer rights on the above. Any use, even partial, of the above is forbidden, without prior written authorization by Refri-Tech Ltd and/or its assignors, to whom all relevant rights are exclusively reserved.
The price of any product(s) will be as quoted on this site from time to time, except in cases of obvious error. These prices include VAT but exclude delivery costs and any other additional services you may have opted for e.g installation, old product disposal etc.
Prices are liable to change at any time, but changes will not affect orders that are the subject of a sale confirmation.
This site contains a large number of product(s) and it is always possible that, despite our best efforts, some of the product(s) listed may be incorrectly priced. Prices will normally be verified as part of the dispatch procedures so that, where the correct price is less than the stated price, you will be charged the lower amount. If the correct price is higher than the stated price, you will be contacted for instructions before dispatching the product(s) and you may then cancel your order if you wish. If you do not cancel your order the product(s) will be supplied at the higher price. We are under no obligation to provide product(s) to you at the incorrect (lower) price, even after we have sent you a sale confirmation, if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as a mis-pricing.
All payments must be in UK Pounds Sterling.
Personal information we collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
- [[INSERT DESCRIPTIONS OF OTHER TYPES OF TRACKING TECHNOLOGIES USED]]
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers [[INSERT ANY OTHER PAYMENT TYPES ACCEPTED]]), email address, and phone number. We refer to this information as “Order Information”.
[[INSERT ANY OTHER INFORMATION YOU COLLECT: OFFLINE DATA, PURCHASED MARKETING DATA/LISTS]]
How do we use your personal information?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
- [[INSERT OTHER USES OF ORDER INFORMATION]]
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
[[INSERT OTHER USES OF DEVICE INFORMATION, INCLUDING: ADVERTISING/RETARGETING]]
Sharing you personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
- [[INCLUDE OPT-OUT LINKS FROM WHICHEVER SERVICES BEING USED]]
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
Do not track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
Court of jurisdiction: the sale agreement between RefriTech Ltd and the Customer is understood as concluded in UK and subject to UK Law. (Principle of the country of Origin and internal Market). Any dispute regarding the interpretation and implementation of the contracts made according to these General Conditions, which does not reach a peaceful resolution, will be subject to the decision of the Judiciary Authority of the Court where RefriTech Ltd has its headquarters.
[[INSERT IF AGE RESTRICTION IS REQUIRED]]
The Site is not intended for individuals under the age of [[INSERT AGE]] .
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at firstname.lastname@example.org or by mail using the details provided below:
[Re: Privacy Compliance Officer]
48 Harrowby st., Marylebone, W1H 5EB, United Kingdom
Information about us
Www.refritech.co.uk (this site) is operated by Refri-Tech Ltd. Refri-Tech Ltd is registered in the U.K. (company number: 12582148) and we trade from RefriTech Ltd 48 Harrowby st. Marylebone London W1H 5EB. Refri-Tech Ltd's VAT number is 349214301.